Refund policy
Return Policy
Thank you for shopping with us! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
Return Window:
You have 14 days from the date of delivery to initiate a return.
Eligibility for Return:
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In original condition with all tags attached
How to Initiate a Return:
- Contact our customer service team at misiocollection@gmail.com to request a return authorization.
- Provide your order number and reason for the return.
- Once approved, you will receive instructions on how to return your item.
Return Shipping:
Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service for returns.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at misiocollection@gmail.com
Exclusions:
Unfortunately, items that are worn, soiled, or not in original condition cannot be returned.
**We cannot accept returns on sale items or gift cards***
If you have any questions about our return policy, please don’t hesitate to reach out. We’re here to help!
Thank you for choosing us!